Refund and Returns Policy
At Grace Fashion Wear Pte. Ltd., we value our customers and strive to provide the best shopping experience. Please review our return and refund policy carefully.
1. Return Eligibility
- Items must be returned within 14 days of purchase or delivery.
- Items must be unused, in their original condition, with tags attached and in their original packaging.
- Sale or discounted items, as well as custom-made or personalized items, are not eligible for return or refund.
2. In-Store Purchases
-
For in-store purchases, please visit our store at:
GRACE FASHION WEAR PTE. LTD
172 Serangoon Road, Singapore – 218053 -
Bring your receipt or proof of purchase for verification.
3. Online Purchases
- For online orders, contact us at graceezhilarasan1971@gmail.com or call +65-9867 7899 to initiate the return process.
- You will be responsible for the shipping costs to return the item, unless the return is due to a defect or error on our part.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 7-10 business days to the original payment method.
5. Exchange Policy
- Exchanges are allowed for the same item in a different size or color, subject to availability.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at graceezhilarasan1971@gmail.com with details and images of the issue. We will arrange for a replacement or refund.
7. Contact Us
For further assistance, please reach out to:
Phone: +65-9867 7899
Email: graceezhilarasan1971@gmail.com
Thank you for shopping with Grace Fashion Wear!